Integrated Operation Platform for All Credit Card Business Processes of a Financial Institution
Integrated Operation Platform for All Credit Card Business Processes of a Financial Institution
Target Demands
A non-bank financial institution has a large number of affiliated members, a wide variety of businesses, and different business processes.
The market is changing rapidly, so it is necessary to develop a customizable and flexibly adjustable integrated operating platform that can meet the customer demands according to different business needs and business adjustment strategies.
Target Demands
A non-bank financial institution has a large number of affiliated members, a wide variety of businesses, and different business processes.
The market is changing rapidly, so it is necessary to develop a customizable and flexibly adjustable integrated operating platform that can meet the customer demands according to different business needs and business adjustment strategies.
Solutions
An integrated operation management platform from process planning to implementation, operation was established, based on Rivere’s AnyTASK tool for all credit card business processes.
All-process guarantee service and resource allocation were provided for credit card users’ behavior scenes such as application, background investigation, approval, limit adjustment, collection and consumption, which changed the management processes of credit card business marketing and risk control from passive to active state and developed a cloud architecture model for integrated credit card operation.
Solutions
An integrated operation management platform from process planning to implementation, operation was established, based on Rivere’s AnyTASK tool for all credit card business processes.
All-process guarantee service and resource allocation were provided for credit card users’ behavior scenes such as application, background investigation, approval, limit adjustment, collection and consumption, which changed the management processes of credit card business marketing and risk control from passive to active state and developed a cloud architecture model for integrated credit card operation.
Value and Significance
The problems of fragmented retail financial business processes and high operation costs have been resolved for the customer. Through the cloud architecture model of integrated credit card operation, the customer's elaborate maintenance has been achieved to re-establish the service process and customer experience.
The operation and risk control of credit card have been achieved in the entire life cycle. The integrated task processing has changed the full chain process of credit card business and key task processing of cross-department collaboration from passive to active state to deepen risk identification and early warning, and improve operational efficiency.
Process and interface integration between various business systems have been achieved, and new interactive technologies have been introduced to enhance the staff's user experience and provide the bank with a unified and efficient working platform.
Value and Significance
The problems of fragmented retail financial business processes and high operation costs have been resolved for the customer. Through the cloud architecture model of integrated credit card operation, the customer's elaborate maintenance has been achieved to re-establish the service process and customer experience.
The operation and risk control of credit card have been achieved in the entire life cycle. The integrated task processing has changed the full chain process of credit card business and key task processing of cross-department collaboration from passive to active state to deepen risk identification and early warning, and improve operational efficiency.
Process and interface integration between various business systems have been achieved, and new interactive technologies have been introduced to enhance the staff's user experience and provide the bank with a unified and efficient working platform.
